Terri has over 15 years of direct service and management experience in public transportation. She started her Community Action career as a Mobility Manager and Regional Transportation Coordinator for Community Action Program Belknap-Merrimack Counties, Inc. (CAPBM).
Terri currently serves as the Director of Transportation for CAPBM. She is responsible for all aspects of the administration and operations of the Concord Area Transit (CAT) and Mid State Transit (MST) transportation programs. In her position, Terri promotes enhanced and facilitated access to transportation services, including integration and coordination of services for individuals with disabilities, older adults, individuals with low English proficiency, low-income individuals, and the general public.
Terri is a voting member of the NH State Coordination Council for Community Transportation, Vice-Chair of the Mid-State Regional Coordination Council for Community Transportation, and the NH Transit Association Treasurer.
In addition, she has completed National Transit Institute (NTI) training in Passenger Assistance, Customer Service, and Comprehensive ADA Paratransit Eligibility. She is also a certified trainer for the New Hampshire Rural Transit Assistance Program (NHRTAP).
She provides Passenger Assistance, Defensive Driving, and Emergency Evacuation training to transit bus drivers operating in New Hampshire.